Covid-19 Updates

                                               

The health, safety, and wellbeing of our residents, patients and staff is always our top priority and we are continuing with our robust and comprehensive response to Coronavirus. Our plans are kept under regular review and are updated as and when advised by the public health authorities.

We are welcoming new residents into our care home, so please give The Downes a call if you are looking for care or need any further help. We want to assure you that when we admit new residents, we have clear protocols in place to ensure that it is appropriate for them to move in.  The Downes strives to make our home as safe as possible and will do everything we can to ensure that all new residents have been tested in advance and are negative for COVID-19.

Vaccinations

The vaccination roll out programme continues to keep us positive and we are delighted that all residents have now received the first vaccine and we will be ensuring that all new residents will also be vaccinated or be willing to be vaccinated before moving in.

Our staff have also been encouraged to take up the vaccine and some are now receiving their second vaccine.

Guidance for visiting

Telephone and video calls:

The Downes encourages video calling as it is our safest method of social interaction. We continue to use skype and have several devices for residents to use wherever they may be within in the home and at any time during the day or evening. It is advisable to book but not always necessary.

 

The procedure for visiting pod: 

  • Visits will be by pre-booked appointment only.

  • Visitors are not required to have had the vaccine.

  • Please use the hand sanitiser provided

  • You will be required to fill out relevant forms including a risk assessment and details for track and trace.

  • The visiting pod can be used by multiple visitors.

  • Please leave gifts and goodies outside in the porch, these will need to be quarantined or sanitised.

  • You may remove your mask during your visit once door is closed and strictly no staff present for their safety.

  •  Unfortunately, no refreshments or food will be able to be consumed during your visit.

  • Sit back and enjoy some quality time with your loved one.

 

The procedure of internal visiting: 

 

  • Book visit a minimum of 24 hours in advance.

  • You will need to arrive 40 minutes before your appointment to allow time for testing protocols.

  • Please do not use public transport to get to the visit.

  • Please wear clean/freshly laundered clothes and do not stop on the way to the visit so as not to contaminate yourselves in a public space - no nipping out for petrol or flowers.

  • On arrival at The Downes please stay in the car and call 01736 754400, a staff member will meet you at the car.

  • You will be required to fill out relevant forms including risk assessment and details for track and trace.

  • Please leave gifts and goodies outside in the porch, these will need to be quarantined or sanitised.

  • A swab will be taken of your throat and nose and tested on site. Results take 30 minutes. Please either wait in the porch or the car for results.

  • Once a negative result has returned, we will give you a fresh mask, apron and gloves and take you inside. Do not enter the home until your result has returned.

  • Once your mask is applied please do not remove it or touch it until your visit is completed and you are outside the home.

  • We will show you to the bathroom. Wash your hands, following instructions provided, using provided disposable towels to dry your hands.

  • Visiting, for the time being, will be within the designated visiting room.

  • One single named representative per resident for all indoor visits.

  • Please remember to regularly sanitise your hands; there are lots of opportunities to do this within The Downes.

  • DO NOT remove your mask.

  •  Unfortunately, no refreshments or food will be able to be consumed during your visit.

  • Sit back and enjoy some quality time with your loved one.

Special arrangements will continue to be made individually with families for any residents at End of Life.