The health, safety and wellbeing of our residents, patients and staff is always our top priority and we are continuing with our robust and comprehensive response to Coronavirus. Our plans are kept under regular review and are updated as and when advised by the public health authorities.
We are welcoming new residents into our care home, so please give The Downes a call if you are looking for care or are needing any further help. We want to assure you that when we admit new residents, we have clear protocols in place to ensure that it is appropriate for them to move in. The Downes strives to make our home as safe as possible and will do everything we can to ensure that all new residents have been tested in advance and are negative for COVID-19.
The vaccination roll out programme continues to keep us positive and we are delighted that all of our residents have received both doses of the vaccine. We will also be ensuring that all new residents will also be vaccinated or be willing to be vaccinated before moving in. Our staff have also been encouraged to take up the vaccine and most of them have received their second dose.
Visiting at The Downes
Telephone and video calls
The Downes encourages video calling as it is our safest method of social interaction. We continue to use skype and have several devices for residents to use wherever they may be within in the home and at any time during the day or evening. It is advisable to book but not always necessary.
All relatives and friends may book visits in our safe visiting pod, maximum of 4 people per visit. Booking system in place as we need to deep clean between visits. Half hour appointments. Mask must be worn on arrival and once staff have safely vacated the visiting pod, you may remove your mask for the duration of your visit. Your temperature is taken, a risk assessment and track and trace form must be completed at every visit.
These visits are for 2 named visitors only per session, booking system in place, LFD testing. You will need to arrive 30 minutes before your appointment time to complete your test. Your temperature is taken, a risk assessment and track and trace form must be completed at every visit. Masks to be worn for the full duration of your visit. We strongly recommend keeping a safe distance of 2 meters. Contact with all other residents and staff is strictly prohibited.
These visits are for the 5 named visitors only. 2 named visitors per day visiting together is permitted. Booking system in place, LFD testing in place. Please note that you must ensure that you arrive 30 minutes before your appointment to allow for testing time. Masks to be worn for the full duration of your visit. We strongly recommend keeping a safe distance of 2 meters. Contact with all other residents and staff is strictly prohibited.
End of Life Visits
There are no time restrictions for these important times, We simply ask only 2 people per visit as there is limited space in bedrooms but no restrictions on who can visit and whether it is day or night. LFD testing 30 minutes prior to your visit, your temperature is taken, a risk assessment and track and trace form to be completed. Full PPE worn within the home at all times. Please contact the home to arrange your appointments in advance.
Visiting protocol is subject to change at any time in accordance with any new government guidelines and amendments to company policies and procedures. The Downes has the right to cancel appointments at any time. Failure to arrive in preparation for your testing 30 minutes prior to your appointment may result in your visit being cancelled.
All lateral flow tests must be completed on the day of visit and results logged on the government portal. If you carry out a test prior to visiting the home, we will need to see a copy of your results.