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Our Staff

The Downes takes great pride in all its employees and provides the highest levels of training, so that we can ensure that everyone who chooses to live within our “community” at The Downes has the ability to continue their “hopes and aspirations” into later life.

90% of our care staff have or are working towards their NVQ/ Diplomas in Health and Social Care. There is a staff team of 37 covering day and night duties, ensuring continuity of care. The staff includes The Manager, Deputy Manager, Senior Carers, Healthcare Assistants, Housekeepers, Cooks, Maintenance and Gardeners.

All staff receive a training induction, Care Certificate, Dementia Training, Learning Disability Training, Equality & Diversity, Mental Capacity, Safeguarding Adults, Deprivation of Liberty. Fire Safety training, Moving & Handling, Health & Safety and Infection Control.

Staff do have the opportunity to undertake Diploma level 2 & 3 in Health & Social Care and other specified training to assist them in their continuing professional development. Our staff have a wide range of experience and qualifications to ensure that the needs of all Residents are met to the highest of standards.

Management Team

Registered Manager

Hannah joined The Downes as our Care Manager in July 2018, she has experience of working in both nursing and residential homes across Cornwall. Hannah is currently our in house trainer, Medication and care plan Auditor and over sees the daily running of the staff and residents. She has a B.Ed. Hons Degree, NVQ 2 & 3 Health and Social Care, ILM 5 in Leadership and Management and Assessors Care Certificate.


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